Refund Policy - BusGo
Thank you for choosing BusGo. We aim to provide a smooth and reliable booking experience. This Refund Policy outlines the conditions under which cancellations and refunds are handled.
1. Ticket Cancellation & Refund Eligibility
- Cancellations made 24 hours or more before departure are eligible for a full or partial refund (excluding service fees).
- Cancellations made between 3 to 24 hours before departure may be eligible for a partial refund.
- Cancellations made less than 3 hours before departure are generally non-refundable.
- No refunds will be provided for missed trips or no-shows.
2. Refund Processing
- Approved refunds will be processed to the original payment method used during booking.
- Refunds are typically processed within 5-10 business days, depending on the payment provider.
3. Service Fees
- Platform service charges and payment gateway fees may be non-refundable.
4. Trip Cancellations by Operator
- If a trip is cancelled by the bus operator, passengers will receive a full refund or may choose to reschedule (if applicable).
5. Incorrect Bookings
- Customers are responsible for ensuring correct booking details.
- Refunds for incorrect bookings are subject to the standard cancellation policy.
6. Disputes
- All refund-related disputes will be reviewed on a case-by-case basis by our support team.
7. Contact Support
- For any refund inquiries, please contact our support team via the BusGo app or official contact channels.
By using BusGo, you agree to this Refund Policy.